Abstract
This research aimed to develop and validate a rubric to assess Artificial Intelligence (AI) chatbots' effectiveness in accomplishing tasks, particularly within educational contexts. Given the rapidly growing integration of AI in various sectors, including education, a systematic and robust tool for evaluating AI chatbot performance is essential. This investigation involved a rigorous process including expert involvement to ensure content validity, as well as the application of statistical tests for assessing internal consistency and reliability. Factor analysis also revealed two significant domains, "Quality of Content" and "Quality of Expression", which further enhanced the construct validity of the evaluation scale. The results from this investigation robustly affirm the reliability and validity of the developed rubric, thus marking a significant advancement in the sphere of AI chatbot performance evaluation within educational contexts. Nonetheless, the study simultaneously emphasizes the requirement for additional validation research, specifically those entailing a variety of tasks and diverse AI chatbots, to further corroborate these findings. The ramifications of this research are profound, offering both researchers and practitioners engaged in chatbot development and evaluation a comprehensive and validated framework for the assessment of chatbot performance.
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