Routes to Employment for Administrators of Discretionary Payments within Social Assistance Schemes in Britain and the Netherlands

Abstract

This paper presents a comparative analysis of the routes to employment taken by administrators of discretionary exceptional needs payments within social assistance in Britain and the Netherlands and questions assertions that administrators seek out their ‘occupations because of their potential as socially useful roles’ (Lipsky 1980). Empirical data illustrates that whilst Dutch administrators had often purposely embarked on a previous course of study and a subsequent career in ‘helping people’, British administrators had often come from a bureaucratic background and had, as they saw it, ‘ended up’ as Social Fund Officers, having mostly perceived the Civil Service as a means to helping themselves get a secure career. The paper concludes that, when asked to make the same kinds of decisions about (the sometimes complex exceptional needs of) social assistance beneficiaries, the two sets of workers came equipped to deal with their stressful occupations with quite different personal resources, which may be thought to impact on their understandings of poverty and the nature of social assistance dynamics.