Abstract

In retail settings, social perception of other peoples’ preferences is fundamental to successful interpersonal interactions (e.g., product recommendations, gift-giving). This type of perception must be made with little information, very often based solely on facial cues. Although people are capable of accurately predicting others’ preferences from facial cues, we do not yet know how such inferences are made by crossmodal correspondence (arbitrary sensory associations) between facial cues and inferred attributes. The crossmodal correspondence literature implies the existence of sensory associations between shapes and tastes, and people consistently match roundness and angularity to sweet and sour foods, respectively. Given that peoples’ faces have dimensions characterized by roundness and angularity, it may be plausible that people infer others’ preferences by relying on the correspondence between facial roundness and taste. Based on a crossmodal correspondence framework, this study aimed to reveal the role of shape–taste correspondences in social perception. We investigated whether Japanese participants infer others’ taste (sweet/sour) preferences based on facial shapes (roundness/angularity). The results showed that participants reliably inferred that round-faced (vs. angular-faced) individuals preferred sweet foods (Study 1). Round-faced individuals and sweet foods were well matched, and the matching mediated the inference of other person’s preferences (Study 2). An association between facial roundness and inference of sweet taste preferences was observed in more natural faces, and perceived obesity mediated this association (Study 3). These findings advance the applicability of crossmodal correspondences in social perception, and imply the pervasiveness of prejudicial bias in the marketplace.

Highlights

  • In retail settings, social perception of other peoples’ preferences is fundamental to successful interpersonal interactions

  • The results showed that participants inferred that round- faced individuals preferred sweet foods

  • Pairwise analyses showed that people inferred that sweet foods (M = 54.117, SD = 12.132) were more strongly preferred than bitter foods (M = 46.934, SD = 11.058, t32 = 3.594, adj.p = 0.003)

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Summary

Introduction

Social perception of other peoples’ preferences is fundamental to successful interpersonal interactions. People often have opportunities to infer other peoples’ taste preferences during the process of product recommendation or gift-giving. Sales people may infer a consumer’s taste preferences when recommending food products. People give gifts of food to friends, family, or romantic partners by inferring the receiver’s taste on occasions such as anniversaries and annual events (birthdays, Christmas, or Valentine’s Day) [1]. We often infer taste preferences and prepare meals to share with others in a variety of situations (e.g., dating at restaurants, a dinner party with friends or guests). Inference of taste preferences forms a fundamental basis for retail and customer service settings. Inference of others’ preferences is often erroneous and biased in the marketplace [3], we do not yet know how inferences regarding taste preferences are made

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