Rolul moderator al încrederii organizaţionale în relaţia stresori-reacţii la stres

Abstract

Although the beneficial effect of trust on individual and organizational variables is empirical welldocumented,the researchers have given less attention to its moderator role in the stressorsreactionsto stress relationship. Thus, the purpose of this study is to examine the moderator roleof trust in supervisor and in organization in the relationship between eight occupational stressorsand stress reactions represented by the employees’ counterproductive work behaviors andemotions. Data were obtained from 192 employees. The results have shown that trust insupervisor negatively predicted organizational (ß= -.30, p<.01) and interpersonalcounterproductive work behavior (ß= -.24, p<.05). Trust in organization is a negative predictor ofinterpersonal counterproductive behaviors (β= -.44, p<.01) and a positive predictor of employees’positive emotions (β= .40, p<.01). The two forms of organizational trust did not moderate therelationship between the occupational stressors and the organizational counterproductive workbehavior (F(16.161)= 1.12, p>.05) and the positive emotions of employees (F(16.161) = 1.19,p>.05). Trust in supervisor moderates only the relationship between the daily hassles as anoccupational stressors and the counterproductive behavior directed to persons (β= -.36, p<.01)and trust in organization moderates the relationship between the organizational climate and theinterpersonal counterproductive behavior (β= -.27, p<.01). The results indicate that organizationaltrust can have a beneficial role on employees’ work behaviors and emotions, even in conditionsin which they perceive high levels of occupational stress.