Roles of Communication on Performance of the Construction Sector

Abstract

The poor performance of the Malaysian construction sector has its root in poor communication. That makes it essential to investigate the communication issues within construction organisations in Malaysia. This study analyses factors leading to poor communication on the construction sites and provides strategies to address the associated challenges. Based on a cross-sectional survey questionnaire involving 80 site workers, the results show that the major causes of poor communication are: the absence of a shared language between superiors and workers, workplace stress, superiors, and colleagues’ attitude towards site workers, misinterpreting of instructions, and poor communication skills among workers. Communication problems on-site can be minimised by taking into account noise reduction measures, honesty among workers and supervisors, reduction in on-site bullying, and encouragement of communication and creativity among workers. The findings are useful for construction companies, developers, construction and project managers, and other towards increasing productivity and profits.