Role of Workplace Civility Climate and Workgroup Norms on Incidence of Incivility Behaviour among Staff Nurses

Abstract

Background: Little researches have been conducted  on the role of civility climate and group norms in experiences and outcomes of incivility behaviour.Research on workplace incivility has shown that it relates to negative outcomes for the affected employees and organizations. Aim: This research aimed to examine the role of work place civility climate and workgroup norms on incidence of incivility behavior among staff nurses. Design: Descriptive co relational design was utilized in this study.Methods:study was conducted at all inpatient units at main Mansoura University Hospital ,which provides care for Delta region .A convenient sample of 100 staff nurses working in the previous mentioned hospital was constituted the study sample. Data for the present study was collected by using personal characteristics data sheet , perceived workplace civility climate scale, civility norms questionnaire-Brief and incivility behavior questionnaire.  Results: results of the present study revealed a statistical significant negative correlation between work place civility climate and total score of incivility behavior while there was no statistical significant correlation between group norms and work place incivility behavior among studied sample. Conclusion: Findings suggest that perceived workplace civility climate, play a role in incidence of incivility behavior among  staff nurses while group norms for civility is not a predictor of  occurrence of incivility behavior. Recommendations: Hospital administrators must establish a zero-tolerance policy regarding incivility. The policy must allow for corrective action and must relive unacceptable actions in a timely and effective manner. Employers must encourage a supportive work environment in which respectful communication is the norm, and organizational policies are understood and followed.