Role of Technostress in Job Satisfaction and Work Engagement in People Working with Information and Communication Technologies

Abstract

Today's working environment becomes very stressful due to the rapidly changing information and communication technologies (ICT) used in the work process. As part of this survey, measures were taken to verify the relationship between technostress creators and technostress inhibitors, and job satisfaction and work engagement of employees. To this end, 354 employees using ICT at work were surveyed. Polish versions of the following scales were used in the survey namely Technostress Creators and Technostress Inhibitors Scale (Kot, 2022), Job Satisfaction Scale (Zalewska, 2003) and Utrecht Work Engagement Scale (Schaufeli et al., 2006). The survey used the method of Structural Equation Modelling to find the relation between the analyzed variables: Technostress creators, Technostress inhibitors and job satisfaction and work engagement. The results have revealed a relation between technostress creators and technostress inhibitors. Additionally, these variables turned out to be important for shaping job satisfaction, and ultimately also for explaining employee work engagement. Technostress may have a negative effect on employee satisfaction and work engagement, so action should be taken to reduce technostress creators in the workplace and to support technostress inhibitors.