Role of Stress and Job Performance among Banks Employees: An Analysis

Abstract

At the present scenario banking sector has undergone tremendous changes in the recent past. Liberalisation, Globalisation and Privatisation entry of foreign banks, technological developments and increased competition has made banks to strive hard for success. Banks are not thinking in terms of traditional services but value added benefits to the customers for competitive advantage. This has put pressure on the employees of banks to render better job performance in terms of results. Due to this, the employees face role overload, role ambiguity which are the symptoms of role stress. The study tests role stress and its impact on job performance by using (n=95) data of employees including managers, officers and clerks of banks in Gulbarga. The data obtained through questionnaires were analyzed using statistical tools like Mean, Standard deviation and Regression. The analysis of variance revealed significant difference between Role Stress with Gender , Education levels, Designation, Income levels and Age groups of respondents.