Role of Organizational Citizenship Behavior (OCB), Perception of Justice and Job Satisfaction on Employee Performance

Siti Hidayah,Harnoto Harnoto

doi:10.15294/jdm.v9i2.14191

Abstract

This study aims to investigate the role of organizational citizenship behavior (OCB) on employee performance through perception of justice and job satisfaction of employees. Sample for the present study consisted of 309 employees working in Baitul Maal Wat Tamwil (BMT) of Central Java. Result of regression analysis indicated that perception of justice was positively and significantly related to job satisfaction and organizational citizenship behavior (OCB), whereas job satisfaction was found to be related positively and significantly with organizational citizenship behavior (OCB). Then, also perception of justice, job satisfaction, and organizational citizenship behavior (OCB) were found to be related positively and significantly with employee performance. Based on these results, it can be interpreted that perception of justice, job satisfaction, and organizational citizenship behavior (OCB) are valuable components of an organization. These components can become important factors to improve employee and organizational performance. Theoretical and practical implications of the result are discussed.

Highlights

Organizational Citizenship Behavior (OCB) as individual behavior that is discretionary, not directly or explicitly recognized by the formal reward, system, and that in the aggregate promotes the effective functioning of the organization (Bies, 1989; Podsakoff et al, 2009; Silva & Madhumali, 2014)
This indicates the employees agree to the job satisfaction, that is work itself, payment system, promotion, attitude to supervisor, fellow workers attitude plays a very important role in determining organizational citizenship behavior (OCB). This result supports previous research (Zeinabadi & Salehi, 2011; Troena & Noermijati, 2013; Kamel, 2015). They stated that job satisfaction significantly affects to OCB
Our finding depicted the potential role of job satisfaction and OCB in fostering perception of justice to job performance

Summary

Introduction

Organizational Citizenship Behavior (OCB) as individual behavior that is discretionary, not directly or explicitly recognized by the formal reward, system, and that in the aggregate promotes the effective functioning of the organization (Bies, 1989; Podsakoff et al, 2009; Silva & Madhumali, 2014). Perception of organizational justice is found as significant construct in the prediction of OCB in different researches (Alotaibi, 2001; Dolan et al, 2005; Iqbal et al, 2012). Perception of organizational justice has positive and strong influence on OCB (Korsgaard et al, 1995; Schminke et al, 1997; Muhammad, 2004; Chiaburu & Marinova, 2006; Iqbal et al, 2012; Awang & Ahmad, 2015). There is significant positive relationship between the components of organizational justice and OCB (Jafari & Bidarian, 2012; Rauf, 2014; Silva & Madhumali, 2014)

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Conclusion