Role of Information and Communication Technology (ICT) to Enhance the Success of Knowledge Management (KM): a Study in a Steel Plant

Abstract

With the rapid adoption of digital frugality in the techno-social circles, it has become the need of the hour for organizations to adopt advanced technologies like knowledge management (KM) within their organization to retrieve and enhance the efficiency of an organization in an effective way. This article also depicts the relationship between information communication technology (ICT) and knowledge management (KM). The research work has been conducted in four stages. Primarily, Bhilai Steel Plant (BSP), Bhilai, was chosen as a case for the case study. For the accomplishment of this, a questionnaire survey and structured discussion sessions with the executives of the computer science and information technology (CS&IT) department of BSP were conducted. Next, factor analysis has been accomplished through the literature review and brainstorming technique. After this accomplishment of factor analysis, the next logical step to follow was to propose a theoretical framework to ensure the effective use of KM with the integration of ICT in it. Post formation of the framework, it was validated through the Delphi technique as the final step. The study found that ICT has a strong positive impact on the success of KM implementation in an organization. Success factors of ICT are identified and integrated with KM and a framework is proposed for the same. The purpose of the proposed framework is to optimize the success of KM implementation using ICT in the steel industry. The article may be insightful for the organizations seeking to implement KM in their organization. The researchers may also be benefited in establishing a further relationship between ICT and KM.