Role of Experience on the Problems Faced By Clearing and Forwarding Agents in Import and Export

Abstract

Clearing and forwarding agents are facing lots of problems which have direct impact in their business performance. Though, the problems are more in every field, but in C&F agents, they totally depend on customers, customs and shipping companies. The problems faced by them are grouped into four categories namely, finance problems, logistics problems, problems related to government policies, and customs problems. This industry runs mainly of logistics related activities and hence, they face several problems related to logistics. Of course, finance problems are major issues in any company, and this industry is not an exemption. Clearing and forwarding agents are facing lots of problems in their day to day activities. Competition persists everywhere in the logistics and shipping industry. Survival is difficult in this business. However, elimination of issues and eradication of problems will lead to better performance on the part of clearing and forwarding agents. This study was conducted to analyze the problems faced by clearing and forwarding agents in Chennai port. Many interesting outcomes were derived from this study.