Role of E-Banking on Banks Performance: A Quantitative Investigation of Bank Executives

Abstract

With the broad deployment of e-banking technology, there has been a rising interest in determining how it affects bank performance. The purpose of this research is to investigate the link between e-banking and bank performance from the perspective of bank executives. A quantitative study approach was used. According to the findings, e-banking improves banks' financial performance, operational efficiency, customer satisfaction, and competitive advantage. Additionally, the study discovered that the level of e-banking adoption differs between institutions, which might be attributed to variables such as organisational culture, infrastructure, and regulatory environment. These findings have important consequences for banks' strategic planning and investment decisions, as well as for politicians and regulators driving the banking industry's future.