Abstract
<span>Smart city is a strategic entity that comprises of modern urban production factors in a common<span> framework and highlights the growing importance of Information and Communication<span> Technologies (ICTs). Telecommunications service providers have strengths and assets that can<span> be utilized to bring the dream of a smart city environment into reality. This leads to a strong<span> move that serves the needs of society by ensuring E-Governance rather than conventional setup<span> of Governance. Establishing a customer contact centre is just the first part of the process of<span> optimal digitalization of municipal operations and interactions with citizens. This research<span> highlights how a contact center helps to achieve few goals of a by providing significant facilities<span> to citizens.<br /><br class="Apple-interchange-newline" /></span></span></span></span></span></span></span></span></span>
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