Role of consumers in the organisation: Moderating coerciveness in the involuntary treatment/coercive practice to enhance the consumer’s satisfaction in community mental health settings

Abstract

In mental health treatments, the recovery procedure of patients could be affected by multiple factors, such as their satisfaction toward the diagnosis, mental health conditions and willingness to receive the treatments. However, in Australia, the balance between patient-centered care and the coercive practices from the clinic has rarely been focused. Therefore, in this study, the author tries to address the gap between the ideal participation of patients in mental health treatments and real situations the author experienced. To achieve this objective, two case studies combined with literature reviews are utilized. The author concludes that playing the role of coordinators, advocating the consumer’s rights to express their true thoughts, maintaining the patient-centered practices and making efforts to refine related official documents should be considered in future mental health treatments.