Role of 4c's of marketing mix in building trust to achieve brand loyalty in case of fastener's industry: a PLS-SEM approach

Abstract

With more and more industries becoming reliant on fasteners industry for goods, competition is on elevation among businesses within fasteners industry. The principal aim of this paper is to probe the role of 4c's of marketing mix, i.e., consumer needs, communication, cost and convenience in predicting trust as a factor and further investigate impact of trust on brand loyalty in fasteners industry. A sample size of 220 respondents was acquired for the study. PLS-SEM approach was employed to examine the research framework along with bootstrapping approach to test the fabricated hypotheses. As per the findings, all the 4c's of marketing positively influenced and predicted trust. Trust had a strong and positive influence on brand loyalty. All the hypotheses constructed were supported as per bootstrapping approach.