Role conflict and ambiguity: A scale analysis

Abstract

Role theory has been suggested as the conceptual framework in which to relate or join the properties of the organization and the individual. Two major concepts from role theory are role conflict and ambiguity. Role conflict and ambiguity, measured with scales developed by Rizzo, House, and Lirtzman (1970) have been used in most of the recent studies on role perceptions. Although the scales are frequently related to attitudinal and behavioral variables, they have remained relatively unexamined. This paper is an examination of the psychometric properties of the role conflict and ambiguity scales, including the factor structure, coefficients of congruency, internal reliabilities, test-retest reliabilities, absolute levels of conflict and ambiguity, and correlations with additional attitudinal and behavioral variables. The analysis is conducted across six samples. The results suggest that continued use of role conflict and role ambiguity scales appears to be warranted.