Role and Work Style of the Manager Nurses for Successful Conflict Management in the Hospital

Abstract

INTRODUCTION: The health care management in hospitals is assigned to the members of the Health Care Council - the chief nurse and the senior nurses. These managers, supported by their high level of professionalism, skills and knowledge, can lead the planning, organization, coordination, motivation, evaluation and control of the activities of the health care professionals. The effective management of emerging conflicts depends on the position, style and approach of the chief nurse and senior nurses. AIM: To establish how the roles of the management staff in the Health Care Council influence the team performance, including the successful management in hospital wards. MATERIALS AND METHODS: The study was conducted in the period April 2015 - February 2016 at the Hristo Botev Hospital, Vratsa using the Belbin psychometric test. STUDY SUBJECTS: Twenty-five senior health care professionals and the chief nurse. The study used a sociological method of analysis. RESULTS AND DISCUSSION: One of the great benefits of the HCC teamwork is in the fact that the people complement each other and everyone contributes with what he/she can do best. According to the Belbin psychometric test the eight team roles accurately describe the specific work adjustments and behaviors of people in the HCC team. ROLES IN THE AUDIT TEAM: Strong roles: Teamworker, Coordinator, Completer Finisher Weak roles: Resource Investigator and Plant Missing representatives of strong roles in the team: Resource Investigator Category of the team: Rather a good team Problematic areas for team performance: Generating new ideas Leadership: Not successful enough RECOMMENDATIONS: One of the recommendations is effective recruitment of management staff in the HCC. In order to prevent conflicts, the leader should recognize the personality type of each associate and use that knowledge to motivate them to give the best of themselves.