Abstract
This paper discusses how Knowledge Intensive Service Activities (KISA) contribute to the innovation process in the software sector, and whether the necessary conditions for their development exist. In this way, it gives information on how firms use services towards a more effective innovation-related policy approach. Inter-country comparisons of KISA and innovation-related programmes and policies will create lessons on important nation-specific features of KISA and of international best practice. Understanding how software firms access and use the variety of innovation-related KISA available to them will help policy makers in the design of targeted policies and programmes to actively stimulate innovation in the software industry.
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