Abstract
Abstract
 The Robotics process is a technological software program to improve digital technology systems. The robotic process identifies the factors to process data in a digital security system to mitigate risk in managing projects. Atisalat is a renowned company that successfully utilizes a robotic process in their service, and they are the pioneer in using the robotic system in UAE. By adopting the process, they have facilitated the digital model development objective of UAE through VISION 2021.
 Digital transformation in project management is analyzed to change adaptability and shift of cultural processes both in adopting new technologies and project management. The robotic process also helps Etisalat to secure the position of the 4th strongest brand in the world. Technological innovation changes the system of network channels. The company implemented Pega centralized decision engine through the robotic system for implementing the best-personalized action and to address the gap in professional communication. The software robots used by the company support to make the back-office task 70% faster than before with accuracy. The robotic process enhances telecommunication systems and also develops the industry related to telecommunication. Technology adaptation through the introduction of an RPA system improves customer experience and serves excellence to get revolutionized with AI. Society also gets accustomed to using technology for fun.
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