Road Map Bureaucracy Reform Public Service Government Provincial Riau

Abstract

Purpose of this research is to describe the direction of bureaucracy reform road map policy in the field of public service with the focus of service standard in Riau Provincial government. This research uses qualitative analysis. Field data obtained in Riau Province is set in description or report in the form of table, so it can get a clear picture about what is going on about the direction of bureaucratic reform policy of Riau Province public service. government. Based on the results of the research indicates that the road map of bureaucratic reform of the provincial government in the field of public service already has the standard of service but has not provided the form of legality and seriousness in the form of promise of giving the right of society in service. In SOP sub-indicators for the implementation of service standards already exist in most types of services, but improvements to service standards do not involve stakeholders and improvements to SOP have not been done regularly. Therefore, the direction and policy of bureaucratic reform, especially in the field of public services, must be prepared in accordance with the action plan because this stage is important to describe the activities and techniques in more detail in a short period of one year.