Risky business: How food-delivery platform riders understand and manage safety at work

Abstract

This study explores the issue of workplace safety among food-delivery workers who use platforms like UberEATS and Deliveroo to secure work. Despite the high exposure to hazardous traffic, extreme weather conditions, and unsafe work hours and locations that these workers face daily, safety remains a low priority for both platforms and governments. This study utilizes in-depth qualitative interviews with 14 platform food delivery workers in Melbourne, Australia, to examine how they understand and manage safety risks at work, drawing on a theoretical framework of necropolitics and liminal precarity. The riders are predominantly migrant workers on temporary visas who face corporeal risks influenced by factors such as road conditions, time pressures, and weather. Despite their awareness of these dangers, the study reveals that platform-induced necropower, driven by economic incentives, significantly impacts those heavily dependent on gig economy earnings, ultimately turning safety into a trade-off between making a living and surviving. However, riders also demonstrate agency by mediating risks through experience, knowledge-sharing, and strategic use of the platform's features to resist potentially hazardous conditions.