Risks in the absence of optimal knowledge management in knowledge-intensive organizations

Abstract

PurposeThis study aims to identify the risks associated with the lack of optimal knowledge management (KM) in knowledge-intensive organizations and delves into understanding their severity. In doing so, the authors explored the significance attributed to these issues by international KM experts.Design/methodology/approachA case method was chosen. The study began with semi-structured in-depth interviews and continued with focus groups as part of the qualitative research paradigm. The data was analyzed using a thematic analysis method, based on the grounded theory approach.FindingsThe findings provide empirical evidence for a set of risks faced by organizations in a reality where organizational knowledge is managed poorly. The study finds that, in the experts’ view, the risks associated with knowledge constitute a clear catalyst for initiating and investing efforts to manage organizational knowledge. In addition, their severity is usually understood only after the occurrence of a business or organizational crisis related to knowledge.Originality/valueThis pioneering research contributes to empirical knowledge through an unexplored scientific field. The uniqueness of this research is also reflected in the voices of KM professionals. The authors extended the literature on knowledge risks, taking a broad perspective of a variety of organizations from different sectors. In doing so, the study also contributes to a more comprehensive understanding of KM. The study has implications on the practical level in view of deepening the understanding of the severity of the risk in the absence of optimal KM in knowledge-intensive organizations.