Risk Management: Identification and Mitigation in Maintenance Project During COVID-19 Outbreak (A Case Study in Telco Maintenance Project)

Abstract

The continuity and smooth running of the telecommunications system plays an important role during this pandemic. The smooth running of the telecommunications system cannot be separated from the maintenance function of the equipment used to support the telecommunications system. PT. HIJ is one of the partners of the company PT. Telekomunikasi Indonesia, which is engaged in the maintenance of telecommunications equipment. One of the projects handled by PT. HIJ is a telecommunications equipment maintenance project in the East Java area network. As is known, in a telecommunications equipment maintenance project there are several risks that have an impact on the completion of the project. The results of the identified risk assessment will be developed further into risk mitigation, i.e. actions that can reduce the identified risk. As a result of the research, five risk aspects were identified: maintenance, finance and accounting, human resources (HR), procurement, and operational. According to the risk assessment result, there are 19 risks that can be classified based on risk level, with 7 in the moderate level of risk, 5 in the high level of risk, and 7 in the extreme level of risk. As a result of the research, it is suggested that risk mitigation be implemented for 5 risks with a high level of risk and 7 risks with an extreme level of risk.