Risk, error and blame in organizations: a communication approach

Abstract

Examines the ways in which reporters from differing fields of work in a high‐risk environment (the Aviation Safety Reporting System in the USA) strive through narrative to present and maintain a coherent sense of self through face‐work involving blame acceptance or avoidance. Proposes not to locate specific and final locations for blame, but to instead recognize risk as an underlying factor in a discourse about error and blame in an increasingly global society. In the case examined discourses of blame varied in different worlds of work. Concludes that the approach taken of mapping blame options within different work worlds within a larger context can provide a foundation for ongoing risk assessment through the tracking of shifting blame options over time or the ways in which options are interwoven between work worlds. Maintains that this study may aid in the development of new approaches to risk.