Risk analysis of human error in interaction design by using a hybrid approach based on FMEA, SHERPA, and fuzzy TOPSIS

Abstract

AbstractUser experience is the focus of interaction design, and designing for errors is crucial for improving user experience. One method of designing for errors is to identify human errors and then initiate corrective actions on high‐risk errors to reduce their adverse effects. In this study, we proposed a hybrid approach for risk analysis of human error concerning user experience of interactive systems. In this approach, systematic human error reduction and prediction approach (SHERPA) is first adopted to identify human error concerning user experience. Subsequently, failure mode and effect analysis (FMEA) is used to analyze the risk factors of the error, including occurrence, severity, and detection. Fuzzy technique for order preference by similarity to ideal solution (TOPSIS) is then used to calculate the risk priority number to rank the errors. Finally, corrective actions for high‐risk errors are recommended. An in‐vehicle information system was used to demonstrate the proposed approach. The results indicated that the proposed approach can effectively analyze the risk of human error concerning user experience and be used as a universal reliability approach for improving user experience in interaction design.