Abstract

The way in which the contracting out of employment services has affected the ability of unemployed people to seek merits review of adverse decisions is explored and a brief overview of the debate surrounding the contracting out of government services is provided. This debate often assumes that the retention of administrative review mechanisms will ensure some measure of accountability in a deregulated environment and examining the role of the Social Security Appeals Tribunal (SSAT) and Administrative Appeals Tribunal (AAT) in conducting external merits review challenges these assumptions.

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