Reward System and its Effect on Employees Work Motivation in One and Two Star Rated Hotels in Amhara Region, Ethiopia

Belachew Kassahun

doi:10.7176/jths/40-04

Abstract

Star rated hotels are business organizations supported by human resources to deliver the qualified service and realize the dreamed objectives. To provide quality service, understanding motivation is required. Star rated hotels need to rethink their reward strategies to better align them with the new realities in order to improve their employees motivation and retention. This study examined reward system and its effect on employees work motivation particularly employees of one and two star rated hotels. It aimed to investigate whether rewards have an impact on hotel employees work motivation. The finding of the study indicated that there is a positive and significance relationship between reward systems with employee work motivation. Promotion, recognition, benefit, work content, and work condition have a significant effect on employees work motivation but payment has insignificant effect on employees work motivation. Key words : Motivation, Reward, Reward system, star rated hotel DOI : 10.7176/JTHS/40-04

Highlights

Amhara region is found in historic route and one of the leading tourist destinations in Ethiopia, with a variety of attractions in the nearby Gonder castle, Lalibela rock hewn churches, Lake Tana and Blue Nile River
The direct contribution of hotels was not known to country’s GDP since it part of the travel and tourism. Behind these contributions the roles of employees as a service providers appear at first place even if the contribution was not attractive this paper aims to analyze the reward system and its effect on employees work motivation by prospective of the employees of star rated hotels in Amhara regional state, Ethiopia
To provide an excellent service for their customers and to foster development of tourism in the region one and two star rated hotels as vital place should consider the issue of motivation to satisfy its employees and grasp success

Summary

Introduction

Amhara region is found in historic route and one of the leading tourist destinations in Ethiopia, with a variety of attractions in the nearby Gonder castle, Lalibela rock hewn churches, Lake Tana and Blue Nile River. It is considered one of the most beautiful and safest regions. The country has not been benefited from the tourism sector even if the country has much tourist attractions which are registered by UNWTO as compare to its counterparts in sub-sharan countries.

Objectives

Methods

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Conclusion