Revisiting Malaysia’s port classification system in a complex operational environment to streamline the coordination and management of maritime ports

Abstract

Malaysia's existing port classification method is confusing and inconsistent, especially in terms of specific lists of ports for each category. This makes it difficult to effectively apply the existing port classification system in Malaysia as the accuracy of the categories is unclear and questionable. An ineffective classification system not only affects the port coordination and benchmarking system but also leads to poor decision-making and ineffective port management. Therefore, this research aims to establish a strategic port classification model with proper definitions for the Malaysian context to overcome the above-mentioned issues. A hybrid multiphase mixed-methods approach was used to establish a proper port classification model that enables Malaysia to face complex environments. This research classified Malaysian ports into three categories; namely, primary, secondary, and tertiary; that have different conceptual definitions. This research provides alternative insights for port authorities and policymakers to enhance the national port coordination system and streamline the port classification system practised in Malaysia. A streamlined port classification system helps create a more efficient and effective way to communicate information about the country’s ports, leading to a better decision-making process and improved port management.