Review of service robot technology acceptance model research

Abstract

With the continuous progress of science and technology, service robots have gradually penetrated into various industries, including catering, travel, home and medical fields. The rapid development of this technology has attracted wide attention in today's society, involving artificial intelligence, machine learning, and human-computer interaction, and has brought major changes to our lives and work. However, the adoption of new technologies is not always smooth, and the level of acceptance varies. This paper takes the technology acceptance model (TAM) and its derivative model as the theoretical framework to deeply explore the factors that affect the acceptance of service robots. Various factors revealed by TAM technology acceptance model and its derivative model will be discussed in depth respectively. This study will help to reveal all possible factors that affect user acceptance of service robots, such as functional elements, emotional elements and users' own characteristics, for future research.