Review of Scenario Planning and Future Strategy of PT. Telkomsel's Fixed Mobile Convergence (FMC) Service Implementation

Abstract

Purpose: This abstract provides a brief overview of a review article that explores the scenario planning approach and future strategies for the implementation of Fixed Mobile Convergence (FMC) services by PT. Telkomsel. This study aimed to analyze the limitations and contributions of scenario planning in shaping future strategies for FMC service implementation.
 Research methodology: This study uses a scenario planning method that aims to identify the driving forces for the future of the telecommunications industry in Indonesia in 2030, and then formulates a scenario for the future of telecommunications services in Indonesia, which is then used as the basis for recommendations for the company's business strategy for implementing PT. Telkomsel's FMC services, which will be carried out, are a qualitative method.
 Results: The research results found that, in the future, network coverage and technology will no longer be a competitive advantage for telecommunications companies in Indonesia. The research results show four future scenarios for the telecommunications industry in Indonesia: New Glory, Win Back Domination, Digital Colonialism and Business as Usual.
 Implementation: There is a phenomenon at PT. Telkomsel, where companies must always invest in additional infrastructure to meet customer bandwidth needs. PT. Telkomsel will implement fixed mobile convergence (FMC) services to increase a company's competitive advantage, but in implementing FMC services, companies must anticipate conditions that are changing (volatility), uncertain (uncertain), complex (complex), and unclear (ambiguity). (VUCA) to minimize future business risk. Therefore, scenario planning is necessary to create a corporate strategy.