Review of Behavioural Intention to use Mobile Financial Services

Abstract

Massive adoption of technology-driven financial services is key to successful financial inclusion agenda. This qualitative-empirical review examined the factors that influence users’ behavioural intention to use mobile financial services. This empirical review was conducted by searching various database-resources including Google Scholar, and ProQuest; reviewing past meta-analytical studies, and snowballing. Citations were also collected from previous empirical reviews. Key words used in the various searches include “mobile financial services”, “technology adoption”; “mobile banking”, “mobile money”, “mobile payments”, “m-banking”, “technology acceptance”, “system adoption”, “technology acceptance model”, “user acceptance”, “behavioural intentions”, and “system user intentions”. The searches generated results that were reviewed for relevance. The review established the three dimensions of mobile financial services: mobile banking, mobile payment, and mobile money services (with mobile banking being the most widely explored of the three). It is hoped that this empirical review would significantly contribute towards addressing some of the research gaps identified in previous empirical studies.