Reverse Mentorships: Younger Workers Can Help Veterans Stay on Right Track

Abstract

We know that mentoring is a process where a person with more experience shares it with someone, usually younger, who has less. Now enter reverse mentoring, almost the same as traditional mentoring, but typically a junior employee shows a senior employee the way— highly unusual, you might initially think. Alan Webber, co-founder of the business magazine Fast Company, once offered this gritty observation about the process: “It’s a situation where the old fogies in an organization realize that by the time you’re in your forties and fifties, you’re not in touch with the future the same way the young twenty-something’s (are). They come with fresh eyes, open minds, and instant links to the technology of our future.” In fact, this upside-down mentoring concept was introduced more than a decade ago by former General Electric CEO Jack Welch. Not everyone is jumping on the bandwagon, but reverse mentoring is “trending.” Interested in pursuing a reverse mentorship? Have a formal plan before you dive in, recommends Diane Piktialis, a consultant and research working group leader at The Conference Board, a business membership and research association. She focuses on issues related to the aging and multigenerational workforce and cross-generational knowledge transfer. In a 2009 article for the website Encore Careers, she cautions both parties to be aware of age stereotypes and address them head on. ‘Learn Every Day’ Formal reverse mentoring may not be practiced in your office, but it is quietly occurring daily and informally in companies worldwide, as it wears different hats such as “interning.” “Most of our interns have very strong computer skills both from engineering, architectural level and programming software levels,” says Paul Canaris, director of clinical engineering for Central Texas Veterans Health Care System in Temple, TX. Canaris’ last college-related computer course was in the early 80s. “Now, I learn every day from the interns,” he says. In his highly administrative job, Canaris finds he needs more in-depth knowledge of computers. He’s grateful for interns “fresh out of college who live and breathe PCs, networks and social media. They’ve really opened my eyes.” AAMI President Mary Logan thinks reverse mentoring is really lifelong learning, no matter one’s profession. A disproportionately large segment of the healthcare technology management sector is between 45 and 70, “middle-aged,” she suggests. “We may think we hold all the cards of wisdom, but we don’t.” Once while she mentored, reverse mentoring just happened. “I told her I’d be her mentor if she’d be mine,” remembers Logan, describing the time while, in another job, she mentored a professional in her late 20s. Logan’s younger charge ultimately helped the executive enhance her own communications technology skills. While looking for a job, Logan’s own daughter, then 25, asked her mom questions about starting About the Author