Abstract
Goal: The purpose of this research was to determine the most frequently used performance measures for the evaluation of reverse logistics in Brazilian companies. Furthermore, we sought to verify whether a correlation exists between certain performance measure dimensions (cost, asset management, customer service, and productivity), company size (micro, small, medium, and large), and their sectors of the economy.
 Design/Methodology/Approach: A survey of 125 Brazilian companies from different industrial sectors was conducted. Hypothesis testing allows carrying out inferences about population parameters, and the results indicate the acceptance or rejection of the hypothesis formulated.
 Results: This study presents a list of measures for the assessment of reverse logistics in different industrial segments, evidencing the major performance measures used. According to statistical analysis, large-sized companies are those that most frequently adopt performance measures to assess reverse logistics in Brazil. However, no correlation was verified between the performance measure dimensions evaluated and the sectors of the economy.
 Limitations of investigation: This study could not conclude about the maturity level of performance measurement in the investigated companies. The results presented are the first step towards reverse logistics performance measurement and more complementary studies are necessary.
 Practical implications: This paper presents a list of performance measures for reverse logistics assessment. This information could support decision making as it provides a possibility of analyzing the choice of the best measures.
 Originality/value: The main contribution of this paper is related to the scarcity of reverse logistics metrics in the literature. As an exploratory study, it could be used to improve the reverse logistics performance measurement studies and practice.
Highlights
Reverse Logistics has acquired increasing importance among scholars and supply chain professionals due to the fact it is one of the instruments used to promote sustainability and due to its strategic role in many economic sectors (Ho et al, 2012; Lopes et al, 2014)
This study presents a list of measures for the assessment of reverse logistics in different industrial segments, evidencing the major performance measures used
No correlation was verified between the performance measure dimensions evaluated and the sectors of the economy
Summary
Reverse Logistics has acquired increasing importance among scholars and supply chain professionals due to the fact it is one of the instruments used to promote sustainability and due to its strategic role in many economic sectors (Ho et al, 2012; Lopes et al, 2014). Reverse logistics networks have been implemented in various fields of applications as manufacturing industry, electrical and electronics industry, automobile industry, and other. Reverse logistics performance measures: a survey of Brazilian companies industries (Sheriff et al, 2012) It has become essential for organizations in general owing to growing environmental concerns, legislation, corporate social responsibility, economic factors and sustainable competitiveness (Agrawal et al, 2016; Ravi and Shankar, 2012), mainly with this contribution to circular economy (Guarnieri et al, 2020; Bernon et al, 2018). It is difficult to measure the outcome or the impact of product and/or material return, and reverse flow has become one of the major concerns to businesses in several countries today (Bouzon et al, 2016; Lopes et al, 2014; Rogers and Tibben-Lembke, 1999)
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
