Reverse Knowledge Transfer in Service Industry, Towards a New Taxonomy of Service Centers

Abstract

This research bridges two streams of research that have not been linked before: reverse knowledge transfer from subsidiaries to parent companies in service industry and service offshoring evolution from simple tasks to value-creating activities. The review of existing classifications of offshoring service centers shows that research into evolutionary path of their development has not covered intensity and characteristics of reverse knowledge transfer (RKT). This creates a rationale for development of the new taxonomy offshoring service centers. Moreover, the results indicate under-researched area of knowledge transfers, in particular reverse knowledge transfers, in service theory and business practice. The research has important implications for management practices by providing managers with new insight into knowledge creation and diffusion in international corporate networks.