Rethinking Social Security Protection with a Digital Mindset: Cases of PSSSF and NSSF in Tanzania

Abstract

This study examined the use of computerized systems in Social Security Funds (SSFs) in Tanzania. The primary data used for the study were derived using structured questionnaires. Descriptive statistics was used in data analysis. Using a case study design within the quantitative approach, this study examined the types of computerized systems used in Social Security Funds. Findings revealed that the Social Security Scheme in Tanzania is undergoing transformation. It is moving towards a ‘<i>Digital Pension</i>.” In many SSF offices computers, networks, the Internet, and World Wide Web are increasingly used to capture, process, store, and track members’ remittances. More specifically, computerized systems used include Members Management Information System (MMIS), Core Fund Management System (CFMS), “<i>Mobile Taarifa”</i> through mobile phones, Automated Finger Print Identification Systems, Information Kiosks, self-help portal, benefits calculators and Fund Identification Management System (FIMS). They relieve members from visiting and queuing for long hours at SSF offices for a service they would get in a minute all by themselves. Computerization is mostly used for improving the process of issuing benefits. There is a need for using technology for increasing coverage. The government should encourage citizens to use mobile phones to open their pension accounts linked to National IDs.