Retention of graduate trainee programmes: a case study of Hilton’s Elevator fast-track to general manager graduate programme

Abstract

ABSTRACT Developing a talent pipeline through the design of graduate programmes has become a notable trend in the hospitality industry. This trend aims to address skilled labour shortages and alleviate high staff turnover rates. This study examines the impact of career development challenges on individuals’ behaviour concerning their aspiration to become and stay as a hotel general manager. Semi-structured interviews were used to gather primary qualitative data. Data analysis involved grounded theory coding techniques employed for data analysis, offering insights into respondents’ perspectives and experiences. The findings highlighted the relationship between career development and the elements of attitude, subjective norms and perceived behavioural control, particularly concerning individuals’ commitment to the general manager career path. various career development obstacles and facilitations were found to influence these attitudes. Moreover, career development emerged as a pivotal organisational factor in participants’ decision to stay on the general manager career trajectory. These findings enriched the understanding of career development in graduate trainee programmes in the hospitality industry, offering insights into talent management practices for retaining programme graduates and increasing programme efficiency.