Abstract
In the retail industry, managing companies’ ethical environments is critical because it is associated with employee satisfaction and performance. Despite the increasing demand to understand the role of salespersons’ ethical climate and value on behavior, only a few studies have focused on this connection. Furthermore, the relative impact of ethical issues (e.g., ethical value and ethical climate) on multidimensional job satisfaction in B2B and B2C sectors remains unexplored. Thus, this study 1) explores the impact of ethical issues (e.g., ethical value and ethical climate) on multi-dimensions of job satisfaction (e.g., satisfaction with management, supervisor, co-workers, and customers) and 2) compares the relationship between job satisfaction across and ethical climate B2B and B2C settings. By using an online survey in the U.S., a total of 492 questionnaires were collected from salespersons in B2B and B2C settings. Structural equation modelling shows that the ethical value influences job satisfaction more significantly among salespeople in the B2B setting, whereas the ethical climate has a greater impact in the B2C setting. Thus, given the importance of sustainability, this study provides practical implications on how to understand employee behavior by adjusting the ethical environment to increase employee satisfaction.
Highlights
The ethical activities of organizations are an important factor for various stakeholders composing the organization in evaluating the organization (Park et al, 2010).Especially, in the service industry, organizational climate is a dominant factor in employee performance and commitment (Jafri, Dem, and Choden 2016 62; Parsons and Broadbridge 2006; Westerman and Simmons 2007; Yu et al 2018)
Because of this inconsistency in terms of the impact of the ethical environment on employees’ job satisfaction, the current study examined the relationship among ethical value, ethical climate, and multi-dimension of job satisfaction
As issues concerning organizations ethics emerge as a significant agenda in modern society, ethical management determines corporate continuity
Summary
In the retail industry, managing companies’ ethical environments is critical because it is associated with employee satisfaction and performance. Despite the increasing demand to understand the role of salespersons’ ethical climate and value on behavior, only a few studies have focused on this connection. The relative impact of ethical issues (e.g., ethical value and ethical climate) on multidimensional job satisfaction in B2B and B2C sectors remains unexplored. This study 1) explores the impact of ethical issues (e.g., ethical value and ethical climate) on multi-dimensions of job satisfaction (e.g., satisfaction with management, supervisor, co-workers, and customers) and 2) compares the relationship between job satisfaction across and ethical climate B2B and B2C settings. Given the importance of sustainability, this study provides practical implications on how to understand employee behavior by adjusting the ethical environment to increase employee satisfaction
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