Restaurant human resource managers’ attitudes towards workplace diversity, perceptions and definition of ethical hiring

Abstract

Human resource (HR) managers play a vital role in hiring new employees. We administered a web-based questionnaire to a convenience sample of HR managers’ who were members of the Council of Hotel and Restaurant Trainers (CHART) to assess their attitudes towards workplace diversity, perceptions of ethical hiring within their organization, and their definition of ethical hiring. Significant differences were observed between attitudes towards ethical hiring and HR managers’ ethnicity, and between organizational size and perceptions of ethical hiring within organizations. Given the diversity of today's labor market, findings from this study have potential for impacting training of HR managers and hiring of foodservice personnel.