Abstract
This research aims to identify the critical challenges associated with restarting manufacturing organizations post-coronavirus disease 2019 (COVID-19). The authors conducted an expert-based survey among various industry leaders of manufacturing organizations to capture a holistic view of business continuity plans and the associated challenges. The selected individuals are responsible for making business continuity policies and plans at their respective organizations. They were asked to reflect on their experience of the present-day challenges in managing business continuity in their organizations. Expert interviews were reflective and provided candid inputs. Consequently, the keywords of the experts' feedback were synthesized by using the mind map qualitative approach, which helps in the visualization of the critical challenges at an abstract level. Further, the interrelation between them and the significance of each critical challenge is evaluated using fuzzy theory with the decision-making trial and evaluation laboratory (DEMATEL) technique. The findings of these evaluations will help to assess the existing policies/practices and to strengthen business continuity plans post-COVID-19. This study is a pioneering work that will help organizations to prepare action plans for kick-starting their broken-down economic engines.
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