Responding to the tourism industry training and human resource challenges in Sri Lanka

Abstract

Purpose – The paper aims to explore the foremost training and human resource development challenges from the perspective of the Ministry of Economic Development funded Sri Lanka Institute of Tourism and Hotel Management (the institute). Design/methodology/approach – The first of two theme issue articles on industry training and human resource challenges, the paper is based on discussions with senior management and staff representing the Institute at its main campus in Colombo. The second article features responses from community leaders and from one of the Institute's provincial centres in Anuradhapura. Findings – The Institute has identified the need to commercialize its country-wide operations so as to minimize the amount of Government subsidy and ensure that its courses are aligned as closely as possible with the needs of Industry. Second, senior management spoke about the challenge of attracting Sri Lankans to engage in tourism and thereafter equipping them with the personal and professional skills needed to provide the level of service expected by international tourism visitors. Practical implications – The paper highlights the need for innovative thinking and action in response to practical challenges and business development pressures. Originality/value – The study draws on the views of senior industry practitioners who are actively engaged in responding to the challenges arising from Sri Lanka's ambitious plans for tourism development.