Abstract
PurposeThis paper aims to summarise the changing pattern of Australian interlibrary loans and document delivery, the achievements of the consultative mechanisms (National Resource Sharing Working Group and National Research Sharing Policy Committees) and issues identified for further action.Design/methodology/approachLooks at the different aspects of resource sharing.FindingsThe major themes identified for future action are the need for increased resource discovery (through the NBD), acquisition of collections (particularly with library closures), capability building (training and manuals), information on performance and an urgent need to review the ILRS Code to improve speed of delivery and intelligibility of service levels.Originality/valueFrom the user perspective, the ILL/DD system in the early twenty‐first century is complex and fragmented. The challenge for the Australian library sector is to build on the good infrastructure and systems developed through the NRSWG and NRSPC over the past six years and to develop new models which provide easy transparent modes of access to library collections across the nation.
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