Abstract
Studies have shown that superior performers provide increased productivity, profit and revenue especially for service and business-driven organizations. Undeniably, good people are great for business; however, previous studies provide limited indication on how to identify superior performers from average performers. In this study, the Star-Chef Competency Profile Assessment test was developed to help organizations identify and differentiate superior performers. The instrument helps in identifying and articulating the distinguishing characteristics of people who perform exceptionally well compared to those that do not. The Star-Chef Competency Profile Assessment analyses a person’s fit with six pillars of competency that encompass important competencies required for culinary profession: technical (culinary-specific), non-technical (generic), self-concept, personal quality, physical state and motives. Further, the competency profiling technique utilized the Rasch Measurement Model in identifying the superior performers. Competency profiling assessment was conducted among culinary professionals in Malaysian hotels sector. This is a practical, unique approach in improving organizational talent management practices for employee training and development. Identifying and keeping the superior performers is important in enhancing work performance outcome which eventually will contribute to the organizational effectiveness. This information hones the organization ability to nail down the best employees that could be polished for higher level.
Highlights
Johor, Malaysia complex mathematical procedures that are difficult to understand by physics and chemistry students at university level
The competencies were categorized into threshold (T) and differentiating (D) competency by the subject-matter experts during the Content Validity Procedure (CVR) process
Implications derived are the need for more robust training schemes which equipped culinary professionals with relevant competencies to encounter complex high performance work settings in the modern contemporary culinary tourism
Summary
Malaysia complex mathematical procedures that are difficult to understand by physics and chemistry students at university level. Have shown that superior performers provide increased difficulties Studies prospective chemistry and physics teachers encounter in productivity, and revenue forinservice and business-driven understandingprofit quantum numbers.especially students total were included in the organizations. The dataUndeniably, were collected a testareofgreat threefor open-ended previous limited to identify superior developedstudies by theprovide researchers. Profile Assessment developedphysics to help teachers organizations prospective teachers test andwas prospective had identify andin differentiate superior performers. Instrument helps in difficulties understanding quantum numbers. The findings obtained identifying and articulating characteristics of people this study were compared the withdistinguishing the ones obtained in similar studies who and perform exceptionally well compared to those that do not.
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