Resolving Complex Management Problems on the Basis of TOC Thinking Process and TRIZ Innovation

Abstract

Defining and resolving core conflict in a system is critical in building a creative solution to complex problem. TOC thinking process is an effective tool to analyze a complex system and to find out the core conflict. TRIZ theory is another useful tool to resolve conflict and to propose creative solution. Although they are from different fields, however, both focus on resolving contradiction and complement each other. This paper discusses complex problem-solving thinking model and shows how mutual integration of both TOC and TRIZ thinking process can be used in the process of complex management problem-solving. The combination of TOC and TRIZ thinking process can significantly improve a company’s capability of resolving complex management problem.