Resilience of passenger boarding strategies to priority fares offered by airlines

Abstract

Increased efficiency of airplane boarding via the jetway is achieved by sequencing passengers at the airport terminal. Various strategies have been developed and implemented at airports. However, even the best strategy can be distorted by the airlines priority fare. Priority passengers board in a random order which destroy the desired boarding sequence. This causes the aircraft aisle to be blocked in different locations. The article analyses the sensitivity of most common boarding strategies to the number of priority passengers. The article gives an example for Airbus A320 with single aisle cabin, configured in 30 rows of 6 seats each. To investigate this issue an original simulation model was developed, which allows to estimate the impact of the number of passengers with priority on the implementation of selected boarding strategies. The results obtained are astonishing. Such distortions have a negative impact on some strategies, while for some strategies better results are obtained. This discrete event based simulation model allows the process manager to choose the appropriate strategy or to abandon the jetway and use the airport stairs to avoid or reduce delaying the aircraft.