Abstract
PurposeThe present study aims to identify the most critical elements of resilience in the management of supply chains of Brazilian companies and, in the sequence, debate possible digital technologies mentioned by literature to enhance them.Design/methodology/approachTo identify the most critical elements, the information provided by qualified academics was used. Data analysis was performed through Cronbach’s alpha coefficient, hierarchical cluster analysis and Fuzzy TOPSIS approach.FindingsComparatively, the results pointed out three elements of resilience as the most critical in managing supply chains. They are the decision-making (understood as the definitions from the layout of the chain’s operations network to the choice of warehouse locations, distribution centres and manufacturing facilities), human resources (understood as management for human resources development and knowledge management through training) and security (understood as issues related to information technology for data security). For each of them, bibliographic research was performed to identify technologies that enhance these elements of supply chain management resilience.Originality/valueThe results presented here can significantly contribute to the expansion of debates associated with resilience in managing supply chains of Brazilian companies and directing researchers in the area.
Highlights
In recent years, efficiency in supply chain management (SCM) has been an intensely debated topic in the academic and industrial environment
According to Dutta et al (2020), the use of blockchain technology enhances supply chain resilience by reducing the impacts of unexpected interruptions through a preventive and proactive approach to risk management, thereby providing more excellent protection for the entire network that makes up the chain, the importance of risk management is corroborated by Walker-Munro (2021)
Based on the context presented above, this article aims to identify the most critical elements of resilience in the management of supply chains in Brazilian companies and, in the sequence, debate possible digital technologies mentioned by literature to enhance them
Summary
Efficiency in supply chain management (SCM) has been an intensely debated topic in the academic and industrial environment. Much of this interest is due to globalisation, which increasingly requires that companies integrate their entire supply chain, aiming to enhance the use of resources, develop skills and ensure business continuity. According to Dutta et al (2020), the use of blockchain technology enhances supply chain resilience by reducing the impacts of unexpected interruptions through a preventive and proactive approach to risk management, thereby providing more excellent protection for the entire network that makes up the chain, the importance of risk management is corroborated by Walker-Munro (2021). The benefits provided by digital technologies are potentialised when companies combine them with efficient recruitment and training of human resources (Elibal and O€zceylan, 2021; Hosseini and Ivanov, 2019; Samson, 2020)
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