Abstract
There has been an increase in research on sustainable urban development, especially in recent years, and importance-performance analysis (IPA) is one of the popular methods applied in sustainable development research. However, few have integrated IPA with structural equation modelling (SEM). This study developed and tested an integrated IPA and SEM approach to measuring the effects of the perceived importance of sustainable city dimensions and the perceived performance of a city on resident satisfaction and loyalty. A total of 388 survey responses were collected from the residents of Shanghai and analyzed using the integrated IPA-SEM approach. The results show that resident satisfaction mediates the relationship between overall perceived performance and resident loyalty, while the relationship between overall perceived importance and resident loyalty is mediated by both overall perceived performance and resident satisfaction. The findings from the SEM are in line with the IPA’s concept in that, to ensure resident satisfaction and loyalty, the quadrant that requires the most attention is Q1, while Q2 stands as the target quadrant. Implications and future research directions are proposed based on the findings.
Highlights
The subject of sustainable urban development or sustainable city has been increasingly studied in recent years [1,2]
Sustainable development, as defined by the United Nations (UN), is “development that meets the needs of the present without compromising the ability of future generations to meet their own needs” [4]
[46], there were more female than male residents in this study, and a mamajority of the residents were in their middle adulthood of between approximately 30–35 jority ofyears the residents were in to their adulthood between the approximately
Summary
The subject of sustainable urban development or sustainable city has been increasingly studied in recent years [1,2]. Sustainable development, as defined by the United Nations (UN), is “development that meets the needs of the present without compromising the ability of future generations to meet their own needs” [4]. A sustainable city is one that “enables all its citizens to meet their own needs and to enhance their well-being, without degrading the natural world or the lives of other people, or in the future” [5]. The theme of the ninth World Urban Forum, “Cities 2030, Cities for All”, signals the promotion of sustainable and inclusive development of cities
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