Resident physicians’ attitudes and confidence in communicating with patients: A pilot study at a Japanese university hospital

Abstract

ObjectiveThis study aimed to explore the relationships among physicians’ confidence in conducting medical interviews, their attitudes toward the patient–physician relationship, and undergraduate training in communication skills among resident physicians in Japan. MethodsParticipants were 63 first-year resident physicians at a university hospital in Tokyo. The Physician Confidence in the Medical Interview scale (PCMI) was constructed based on the framework of the Calgary–Cambridge Guide. Additionally, participants’ attitudes toward the patient–physician relationship (Patient–Practitioner Orientation Scale; PPOS), undergraduate experience of communication skills training, and demographic characteristics were assessed through a self-reported questionnaire. ResultsThe internal consistency of the PCMI and PPOS scales were adequate. As expected from the undergraduate curriculum for medical interviews in Japan, residents had relatively higher confidence in their communication skills with respect to gathering information and building the relationship, whereas less confident about sharing information and planning treatment. The PCMI was associated with a more patient-centered attitude as measured by the PPOS. ConclusionThese scales could be useful tools to measure physicians’ confidence and attitudes in communicating with patients and to explore their changes through medical education. Practice implicationsResidency programs should consider including systematic training and assessment in communication skills related to sharing information and planning treatment.