Abstract
This paper describes a process for a reset of regulation and utilities in today’s environment of constant change. “Reset” means to develop fresh perspectives and knowledge about the future, all the while holding in trust the wisdom of the past. The paper examines three juxtapositions: (1) Focus on next practices, not best practices; (2) Emphasize learning the why of how things work and not just the what; and (3) Provide leadership rather than try to lead.
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