Research Trends of HR Management in Tourism

Abstract

The authors turn to the consideration of personnel management in tourism as the most important sphere of activity of the modern tourist organization. The authors point out the fact that at present the tourism industry is one of the fastest growing spheres. Personnel management reflects the importance of the sphere of people management in organizations, as it affects one of the main aspects of the organization’s activities, personnel management. The authors present the interpretation of the concept “HR management”, define the goals and tasks of personnel management. The peculiarities of tourist activity are considered. The article presents data of average salary proposals for the tourism industry in 2016 and dynamics of average salary offers for the cities of the Russian Federation for 2016. The authors outline the main tendencies of personnel management in the sphere of tourism: the staff turnover in Russia in 2016 reached peak values; in the future among candidates for employment in the tourist company will be more and more representatives of the Millennium generation; many tourist organizations are losing capital because of the low emotional intelligence of line managers; tourism enterprises are looking for employees in social networks; a good social package is a serious advantage of a tourist organization; tourist organizations are focused on the internal staff development, rather than looking for ready-made professionals; charity is an occasion for pride of employees for the company; The loyalty of Russian employees towards the employer is growing more actively than the Western colleagues; expected the growth of competition in the regional labor market of tourist services.