Abstract
This research presents the architecture of a collaborative troubleshooting platform to establish user trust by presenting practical scenarios of problem diagnosis using the technique of root-cause analysis in a high tech company in Silicon Valley. The study provides details of the implementation of debugging techniques within the field of telecommunication and demonstrates the feasibility of this problem-solving approach in a collaborative trouble-shooting platform to establish user trust.
Highlights
Today’s IoT (Internet of Things) compromised of smartphones and laptop computers along with other networked technologies do provide powerful functionality and complex issues in case of a dis-functional network
This research presents the architecture of a collaborative troubleshooting platform to establish user trust by presenting practical scenarios of problem diagnosis using the technique of root-cause analysis in a high tech company in Silicon Valley
Based on a real-life example in a high tech company in Silicon Valley, its underpinning theory is that in case of a device suffering from network problems regarding Network Address Translation (NAT) box or DNS resolution, it offloads related debugging tasks to other chatbots that have more diagnostic capabilities
Summary
Today’s IoT (Internet of Things) compromised of smartphones and laptop computers along with other networked technologies do provide powerful functionality and complex issues in case of a dis-functional network. Based on a real-life example in a high tech company in Silicon Valley, its underpinning theory is that in case of a device suffering from network problems regarding Network Address Translation (NAT) box or DNS resolution, it offloads related debugging tasks to other chatbots that have more diagnostic capabilities. When another chatbot with a diagnostic functionality is alerted on the problem report, the diagnostic process can be initiated to find out about the network issue. While native APIs are used by the Android application to utilize the probe layer, the logic layer makes use of a Web-based application technology (Dong & Dulay, 2011)
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